FAQ’s

  • SHIPPING AND DELIVERY

    GETONFLEEK™ GUARANTEES ALL ORDERS TO BE DELIVERED WITHIN THE ESTIMATED ARRIVAL TIME.  IF YOUR ORDER HAS NOT ARRIVED WITHIN TIME, YOU MAY BE ENTITLED TO FREE SHIPPING ON YOUR NEXT ORDER.  THIS GUARANTEE MAY HAVE RESTRICTIONS AND IS OUTLINED BELOW. *

    TRACKING INFORMATION WILL BE AVAILABLE AND EMAILED ONCE YOUR ORDER DEPARTS OUR FACILITIES. PLEASE ALLOW 12-16 DAYS TO RECEIVE YOUR TRACKING NUMBER, WE CANNOT PROVIDE ONE UNTIL YOUR ORDER IS COMPLETED AND SHIPPED.

     

    THE LIFECYCLE OF YOUR ORDER

    DAY 1:  YOUR ORDER IS RECEIVED, PROCESSED AND SENT TO PRODUCTION.
    DAY 2-10:  DEPENDING ON YOUR ITEMS AND ORDER SIZE, PRODUCTION TIME MAY VARY.
    DAY 11:  QUALITY CONTROL VERIFIES YOUR ORDER IS PERFECT AND PACKAGES IT FOR DELIVERY.
    DAY 12: YOUR ORDER WILL DEPART OUR FLORIDA, USA FACILITY.

    US DELIVERY: 3-7 DAY TRANSIT VIA USPS
    INTL DELIVERY: 5-9 DAY TRANSIT VIA DHL

     

    *GETONFLEEK™ WILL DO EVERYTHING IN ITS POWER TO ENSURE FASTEST DELIVERY FOR ALL CUSTOMERS AND LOCATIONS.  HOWEVER, IN RARE CIRCUMSTANCES, SOME COUNTRIES MAY HOLD PACKAGES FOR ANY NUMBER OF REASONS.  THIS IS OUT OF OUR CONTROL AND FOR THAT REASON WE DO NOT HONOR OUR GUARANTEED DELIVERY TIMES FOR ORDERS HELD IN CUSTOMS.  ADDITIONALLY, WE DO NOT GUARANTEE ESTIMATED ARRIVAL TIMES INCLUSIVE OF ANY MAJOR HOLIDAYS OR WEEKENDS.  GETONFLEEK™ FURTHER RESERVES THE RIGHT TO AMEND THIS GUARANTEE AT ANY TIME AND WITHOUT WARNING OR NOTIFICATION.  WE WILL DO EVERYTHING WE CAN TO ENSURE DELIVERY, INCLUDING RE-SHIPPING YOUR ORDER FREE OF CHARGE WHEN NECESSARY AND SOLELY AT THE DISCRETION OF GETONFLEEK™.

    ALL ONLINE ORDERS ARE SHIPPED WORLDWIDE VIA DHL THEN FINAL DELIVERY BY YOUR COUNTRIES PREFERRED SHIPPING CARRIER.

    SOME COUNTRIES REQUIRE VERY SPECIFIC IMPORTING INSTRUCTIONS THAT NEED TO BE SUPPLIED BY THE RECEIVER.  GETONFLEEK™ CANNOT PROVIDE THESE DOCUMENTS ON BEHALF OF THE RECEIVER, SO PLEASE BE SURE TO PROVIDE SUCH DOCUMENTS IF YOUR COUNTRY HAS STRICT IMPORTING REGULATIONS.

    WE ARE NOT RESPONSIBLE NOR HONOR OUR SHIPPING GUARANTEE FOR DELAYED DELIVERY DUE TO CUSTOMS AND REGULATIONS.

    SELECT COUNTRIES HAVE BEEN REMOVED FROM AVAILABLE SHIPPING LOCATIONS DUE TO HIGH LEVELS OF FRAUDULENT ACTIVITY. WE APOLOGIZE FOR THE INCONVENIENCE, BUT WE CANNOT MAKE ANY ACCEPTATIONS TO THIS POLICY.

  • RETURNS AND EXCHANGES

  • PAYMENT METHODS

  • SALES AND DISTRIBUTION

  • ONLINE SHOPPING